Terms and conditions
By booking a trip, you agree to be bound by these Terms & Conditions which outline, among other things, our cancellation policy and certain limitation of liability. These Terms & Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
Prices
Tours are quoted in Euro or in USD. They are net of commission. We reserve the rights to add surcharges up to 45 days before arrival due to unfavourable changes in exchange rate, increase in domestic air fares, taxes or if the Government action should require us to do so.
If any surcharge results in an increase of more than 10% of the tour cost, the client may cancel the booking within 10 days of notification of the surcharge and obtain full refund.
Insurance
Although security is one of our top priorities, it is mandatory that all Clients obtain travel insurance that covers personal injury, medical expenses, repatriation and evacuation expenses.
Booking and payment
30 % of the price should be paid upon confirmation of the reservation. Final payment should be processed upon reception of the invoice or 30 days at least before arrival in Madagascar. Kindly plan Your Trip for the banking details. Exceptions are given to On-the-road travelers. In this case, deposit is not necessary. Short booking and local payment are accepted upon arrival in Madagascar.
Cancellation by the client
- If cancellation 40 days before arrival: total refund. Only document fee is charged.
- If cancellation between 40 and 30 days before arrival: 30 % of the tour price.
- If cancellation between 30 and 15 days before arrival: 70 % of the tour price.
- If cancellation less than 15 days before arrival, 100 % of the tour price.
Cancellation of the tour by the Company
The Company reserves the right to cancel any trip before it is guaranteed to run but will not cancel a tour less than 50 days before arrival. A trip is guaranteed to run once fully-paid by the Client.
Unused Services
There will be no discount or money refunded for missed or unused services, this includes voluntary or involuntary termination, ie. sickness, death of a family member, etc.
Responsibility of your tour
Clients booking are accepted on the understanding that they acknowledge that the nature of some tours are adventurous and may involve an amount of personal risks. The Company’s obligations, and those of any suppliers providing any service or facility involved in any travel arrangements the clients books with us, are to provide services and facilities with reasonable care. The Company is not responsible for any accidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment.
